How it works
From bill to signed price, here is every step and who does what.
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Add the account
Provider, the name on the account, the account number, and a nickname so you can tell two Rogers accounts apart. The account number is encrypted at rest and only ever appears to you as its last four digits.
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Give us what the rep will ask for
Most retention desks ask for a PIN, a postal code, a date of birth or the date of your last payment before they'll discuss pricing. You store the answers once. They stay encrypted and are decrypted for a few seconds during the call, only when the rep asks.
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Send us a bill
Forward the PDF from your provider to your personal Getallo address, or upload it. We read the recurring charges, the promotions on the account, and when those promotions expire.
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Set your limits
Target price, the longest term you'll accept, features you won't give up, and a plausibility floor. Prefilled from your bill; change anything.
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Authorize the call
You read the authorization text and tick a box. We store the exact wording you saw, the version, the time, your IP address and browser. That record is what lets us say "the account holder authorized this call" to a retention agent.
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We call, you watch
We dial the retention line inside your provider's calling hours, navigate the phone menu, wait out the hold, verify the account and negotiate. The transcript scrolls on your screen as it happens.
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You decide the close calls
If the best offer sits outside your limits, we text you and put the same decision on your dashboard with a countdown. Yes or no. The rep waits.
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We confirm, then we check
We take the confirmation number on the call and check your next bill to confirm the price actually changed — and we tell you either way. The saving is yours in full; the task cost one credit and nothing more.
When the provider insists on hearing your voice
Some accounts have voice authentication or a rep who won't proceed without the account holder. We call you and bridge you into the call for the verification, then take the negotiation back over. That is why we ask for your availability windows when you authorize — a bridge only works if you can pick up.
How long it takes
A typical retention call runs 25 to 60 minutes, most of it on hold. You don't need to be there for any of it, except a voice check-in if your provider demands one. Up to three attempts, spread over several days, then we stop and tell you.