Terms of service
What Getallo does
You authorize us to contact a company as your agent, for the limited purpose of the task you describe: negotiating the recurring price of an account you control, cancelling a service, chasing a refund or a claim, booking an appointment, or asking a question on your behalf. We are not your provider, we do not resell service, and we have no relationship with the companies we call.
What you promise us
That you are the account holder or are authorized by the account holder to act; that the account details and verification answers you give us are accurate and yours to share; and that you will not ask us to call about an account you do not control.
Your limits govern
We may only accept an offer that sits inside the target price, floor price, maximum term and service constraints you set. Anything outside those limits comes back to you for an explicit yes. If you do not answer in time, we do not accept.
What we will not do
We do not impersonate you, speak card or banking details on a call, or order new services. Threatening to cancel is a negotiating position we may take on your instruction. When you have asked us to cancel something for real, we still come back to you for an explicit yes before it is done.
Recording
Every call is recorded and transcribed. See our Privacy page for why, for how long, and under which law.
What you pay
A subscription, and nothing else. You choose a plan and a billing period, and we charge that price in advance for each period until you cancel. Each plan includes a number of task credits per period; one task costs one credit, however many calls, holds and follow-ups it takes. We take no share of any result: no percentage of a saving we negotiate, no commission on a refund or a claim we recover, no fee that depends on the outcome. Whatever we save you is yours in full. Prices, included credits and any free trial are shown on the pricing page and on the plan you accept at checkout, in Canadian dollars, plus applicable taxes.
Cancelling
You can cancel your subscription at any time from your settings. Cancelling stops the next renewal; your plan stays active, and its credits usable, until the end of the period you have already paid for.
Negotiations authorized before August 24, 2026
Getallo once charged a fee calculated as a share of what a negotiation saved you, instead of a subscription. If you authorized a negotiation under those terms, they govern that negotiation and that one charge alone: it is billed only after your next statement confirms the negotiated price, and it is returned in full if the provider does not honour it. Nothing you authorize under a subscription is charged a fee that depends on the result.
No guarantee of a result
Companies say no. We make up to three attempts on a task and then stop and tell you what happened. A task that ends without a result is not a breach of these terms.
Ending it
You can revoke an authorization or close your account at any time. Closing your account cancels your subscription at the end of the period already paid for. We may end your account if you ask us to call about an account that is not yours.
Liability
Our total liability to you is limited to the amounts you have paid us in the twelve months before the claim. We are not liable for a company's decision to change, withdraw or misapply a price.
Governing law
The laws of the Province of Quebec and the federal laws of Canada apply, and the courts of the district of Montreal have jurisdiction.